Privacy Policy

This Privacy Policy (“Policy”) explains how Skillphoenix (“we”, “us”, “our”) collects, uses, stores, and protects your information when you access or use www.Skillphoenix.com (the “Platform”).

By using the Platform, you consent to the practices described in this Policy.

If you do not agree, you must stop using the Platform immediately.

1. Scope of This Policy

This Policy applies to all users (“Users”, “you”, “your”) who:

  • Visit the website
  • Register or purchase courses
  • Interact with our services, content, or community

2. Information We Collect

A. Personal Information
We may collect:

  • Name
  • Email address
  • Phone number
  • Billing details (processed via third-party gateways)
  • Profile data (if applicable)

B. Sensitive Personal Data
We do NOT intentionally collect or store sensitive data such as:

  • Aadhaar / PAN
  • Health data
  • Biometric data
  • Financial passwords

If such data is ever required, it will be handled strictly as per applicable laws.

C. Non-Personal Information
We automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on platform

This helps improve performance and user experience.

D. Cookies & Tracking
We use cookies to:

  • Improve user experience
  • Track analytics
  • Optimize marketing campaigns

You can disable cookies via browser settings, but some features may not function properly.

3. How We Use Your Information

We use your data to:

  • Provide access to courses and services
  • Process payments and transactions
  • Improve platform performance
  • Communicate updates, offers, and support
  • Prevent fraud, abuse, and unauthorized activity

We do NOT sell your personal data.

4. Sharing of Information

We may share your data with:

A. Service Providers
- Payment gateways
- Email marketing tools
- Analytics providers
These partners only access data necessary for their function.

B. Legal Compliance
We may disclose information if required:
- By law or government authorities
- To protect our rights
- To prevent fraud or illegal activity

C. Business Transfers
In case of merger, acquisition, or sale, your data may be transferred.

5. Data Storage & Security

  • Your data is stored on secure servers (e.g., AWS or similar infrastructure)
  • We implement industry-standard security measures

However, no system is 100% secure—use the platform at your own risk.

6. Data Retention

We retain your data:

  • As long as your account is active
  • As required for legal and business purposes

You may request deletion anytime (see Section 8).

7. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent

⚠️ Note: Deleting your data may result in loss of account and course access permanently.

8. Your Choices

You can:

  • Update your information via your account
  • Opt-out of marketing emails anytime
  • Disable cookies in browser settings

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their:

  • Privacy practices
  • Content
  • Security

Use them at your own risk.

10. Cross-Border Data Transfer

Your data may be stored and processed:

  • In India
  • Or in other countries via third-party services

By using our Platform, you consent to such transfers.

11. Children’s Privacy

  • We do not knowingly collect data from children under 13
  • If detected, such data will be deleted immediately

12. Changes to This Policy

We may update this Policy from time to time. Continued use of the Platform = acceptance of updated Policy.

13. Contact / Grievance Officer

For any privacy-related concerns:
📧 Email: thehridaykashyap@gmail.com
🌐 Website: www.Skillphoenix.com

14. Compliance (India + Global)

This Policy aligns with:

  • Digital Personal Data Protection Act (India, 2023)
  • IT Rules, 2011
  • Basic GDPR & CCPA principles (where applicable)